Questions C_C4H56I_34 Exam - C_C4H56I

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SAP C_C4H56I_34 Exam Syllabus Topics:

Topic	Details
Topic 1	Configuration SLA, Categories and Case Routing Set up master data regarding Account, Contact, Product, Organization and employees
Topic 2	Enable the system through Activation of Services Manage the Personalization, Extension fields, Validations and Determinations
Topic 3	Manage the creation of User and business roles including authorization Configuration the Agent Desktop for CTI and Interaction Center Processes
Topic 4	Configuration Document Types, Party Role, Status Schema and Business Flows Set up the service objects Registered Products, Installed Base and Warranty

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Pass Guaranteed 2024 C_C4H56I_34: SAP Certified Application Associate - SAP Service Cloud Version 2 Pass-Sure Questions Exam

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q31-Q36):

NEW QUESTION # 31
Which objects can you assign when you create a user? Note: There are 2 correct answers to this question.

A. Security policy
B. Employee role
C. User profile
D. Business role

Answer: B,D

Explanation:
When you create a user in SAP Service Cloud Version 2, you can assign two objects: a business role and an employee role. A business role defines the access rights and the user interface layout for a user. An employee role defines the organizational unit and the reporting line for a user. You cannot assign a security policy or a user profile when you create a user. A security policy defines the password rules and the login restrictions for a user. A user profile defines the personal settings and preferences for a user. These objects are either assigned automatically or configured by the user themselves. References = Creating Business Roles; Set Up Guide for SAP Service Cloud Version 2, page 9

NEW QUESTION # 32
Which configuration steps are mandatory to link customer e-mails with cases? Note: There are 2 correct answers to this question.

A. Set up a rule to route the e-mail to the tenant's technical e-mail address.
B. Maintain and activate at least one e-mail channel.
C. Assign the team responsible for handling cases.
D. Create a case routing rule.

Answer: B,D

Explanation:
To link customer e-mails with cases, you need to do the following configuration steps in SAP Service Cloud Version 2:
Maintain and activate at least one e-mail channel: You need to create an e-mail channel for each support e-mail address that you want to use to communicate with your customers. You also need to configure the settings for the e-mail channel, such as the technical e-mail address, the sender name, the sender e-mail address, and the reply-to e-mail address. You also need to verify and activate the e-mail channel, so that the incoming e-mails are forwarded from your company's e-mail server to the tenant's technical e-mail address.
Create a case routing rule: You need to create a case routing rule for each e-mail channel, to define how the incoming e-mails are processed and assigned to cases. You can specify the criteria for the case routing rule, such as the e-mail channel, the sender e-mail address, the subject, or the body of the e-mail.
You can also specify the actions for the case routing rule, such as creating a new case, updating an existing case, assigning a case type, assigning a team or a processor, or sending an auto-reply e-mail. References = Configuring Email, section Communication Channel Configuration - Email; Providing Expedited Service, section Inbound Email Linked to a Case.

NEW QUESTION # 33
Which of the following services can be activated in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Initial user
B. Live activity configuration
C. Templates
D. Agent Desktop

Answer: C,D

NEW QUESTION # 34
Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question.

A. Create numeric ranges for customers
B. Create customer records
C. Create an installed base
D. Activate the service in the business role

Answer: C,D

NEW QUESTION # 35
Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.

A. Full access
B. Restricted
C. No access
D. Define specific restriction
E. Unrestricted

Answer: B,D,E

Explanation:
Access restriction types are used to define the level of access that a business role has for a business service.
There are three access restriction types available in SAP Service Cloud Version 2:
Unrestricted: This means that the business role has full access to all the data related to the business service, regardless of the ownership or the organizational unit.
Define specific restriction: This means that the business role has access to the data related to the business service based on certain criteria, such as the employee responsible, the territory, the account team, or the service organization. You can define the specific restriction rules for each business service in the business role details.
Restricted: This means that the business role has no access to the data related to the business service.
The business service is not visible or editable for the business role. References = Set Up Guide for SAP Service Cloud Version 2, page 10; Solution Guide for SAP Service Cloud Version 2, page 11

NEW QUESTION # 36
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